How do I dispute a debit/credit card transaction?
To Dispute a Credit Card Transaction:
Call (800) 654-7728 for any suspicious or unauthorized activity on your credit card and request a block on your card.
Freeze or block your card immediately by logging into your account. Select Accounts > Credit Card, then select the Lock Card icon.
To Dispute a Debit Card Transaction:
Log in to your account and go to Account Services > Transaction Dispute.
Or, call (800) 874-5544 between Monday - Friday, 8:30 a.m. - 7:00 p.m. ET for fraud or suspicious activities related to debit cards, ATMs, checks, wires, ACH, etc.
We will issue provisional credit to your account within 10 business days of receiving your completed form. Transaction disputes must be made within 60 days after the statement issue date on which the activity appears.
Security Reminder:
If you are suspicious about a call or correspondence you received claiming to be from Quorum, you can contact us at (800) 874-5544, Monday through Friday between 8:30 a.m. – 7:00 p.m. ET.