How do I request a loan payoff statement?

• For HELOC loans, please call (877) 772-9633.

• For First Mortgage loans, please call (866) 301-0137.

Once the request has been made, loan payoff statements are typically available online within 4 hours. However, if a manual review of the request is required, it may take 2-5 business days for the statement to be available.

If you have any additional questions, please contact our Member Service Team at (800) 874-5544, Monday through Friday, 8:30 a.m. to 7:00 p.m. ET.